Introduction

This Privacy Policy outlines how Lindiwe Wendy Zulu-Kloppers (“we,” “us,” or “our”) collects, uses, and protects your personal information in accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013. We are committed to protecting your privacy and ensuring your personal information is processed lawfully and transparently.

This policy applies to all visitors and users of our website, ulindiwe-unpolisheddiamond.co.za. By using this website, you consent to the collection and use of your personal information as described in this policy.

1. Information We Collect

We collect and process personal information that is necessary for us to provide our services and manage our business. The type of information we collect depends on your interaction with the website, and it may include:

• Contact Information: Name, email address, phone number, and physical address (for ticket delivery or future book purchases).
• Transaction Data: Information related to your purchases, such as products or services you’ve bought, but we do not store your credit card or bank details.
• User Account Information: If you create an account on our site, we will store your username and password.
• Communications: Any correspondence you send us, such as emails or messages via our contact forms.
• Technical Data: Information automatically collected when you visit our site, such as your IP address, browser type, and a record of the pages you visit. This is primarily for analytics to improve our website.

2. How We Collect Your Information

We collect your personal information in the following ways:

• Directly from you: When you voluntarily provide it to us, for example, by creating a user account, placing an order, or contacting us through the website.
• Automatically: When you use the website, certain information is collected automatically using technologies like cookies. A cookie is a small text file that is saved on your computer when you visit a website. It allows us to recognize your device on subsequent visits to enhance your browsing experience.

3. How We Use Your Information

We use your personal information for a specific, lawful, and relevant purpose, including:

• To process and fulfill your orders for book launch tickets and future sale of books.
• To communicate with you about your order, account, or any inquiries you have made.
• To provide you with information about upcoming events, new book releases, or other relevant promotions, but only if you have given us explicit consent to do so.
• To improve our website’s functionality and user experience.
• To comply with legal obligations and to protect our rights and interests.

4. Sharing Your Information

We will not sell, rent, or lease your personal information to third parties. We may disclose your information to third-party service providers who assist us in operating our business, but only to the extent necessary to perform their services. For example:

• WooCommerce: As an e-commerce platform, WooCommerce processes your order and a limited amount of your personal information (name, address) to manage the transaction.
• Payment Gateways: Your payment information (not including sensitive banking details) is transferred to secure third-party payment gateways to facilitate your EFT payment. We do not have access to or store these details.
• Shipping and Logistics: We may share your name and address with courier services to deliver your book or tickets.

These third parties are contractually obligated to protect your information and are only permitted to use it for the specific services they are providing.

Although we have taken steps to ensure the safety of our website, we cannot guarantee that a hack will never happen, and therefore we cannot guarantee that your data will always be safe. If you have any safety concerns please request for us to remove your data from our site and other places we may have records.

5. Information Security

We are committed to securing the integrity and confidentiality of your personal information. We have implemented reasonable technical and organizational measures to prevent unauthorized access, loss, or damage to your data. However, no electronic transmission or storage is 100% secure, and we cannot guarantee the absolute security of your information.

6. Disclaimer of Liability

While we take all reasonable care to ensure the information on this website is accurate and up-to-date, we make no representations or warranties, express or implied, as to the accuracy, completeness, or reliability of any information, data, or content on this website. We shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from the use of or inability to use this website.

This website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these external sites.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will post any updates on this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise your rights, please contact Lindiwe Wendy Zulu-Kloppers

9. Content Usage

Some of our content, example, images or videos etc, are from stock websites or design websites. here are the links to some of these images and videos or audio.

<a href=”https://www.freepik.com/free-psd/mockup-book-cover_415570457.htm”>Image by freepik</a>